Phone Phobia
By Julie Potts
Here's my perspective on Phone Phobia and why I have always LOVED the phone...
1- you are comfortable in your own home--work in your jammies or sundress
2- no babysitter fees
3-you can steal away a call here and there but going out is an event...esp with young ones
4-you can act like anyone over the phone...pretend you are Gloria or Pam or Kathy Helou
5-it's a quick opportunity...you can get off the phone quickly if needed but face-to-face can drag for hours
6-even if a cold call, they will never know it's you, even if you walked out of your home and said hello to the person who just said no to you....they don't remember your name.
My tips to remember...
I always write my call script for the month for clients before making calls. Talk business first, then personal...they remember the last topic. Always ask "got a minute" rather than, "is this a good time to talk?" CLIENTS WANT TO BE CALLED!!!!! THEIR #1 COMPLAINT WITH MARY KAY CONSULTANTS IS THAT THEY DON'T HEAR FROM US ENOUGH!!!! Work full circle with every call--book, sales, recruit, get referrals! When calling someone new-use your first name only!!! They won't hear or remember your last name and this way it is more familiar....like she knows you well and shouldn't hang up. Call new names the NEXT DAY or they will forget about you. Be straight forward...if you think you are bugging her...then ask, "am I bugging you?" Don't beat around the bush over the phone...it wastes their time and interest!!