"People are definitely a company's greatest asset. It doesn't make any difference whether the product is cars or cosmetics. A company is only as good as the people it keeps." "We need leaders who add value to the people and the organization they lead; who work for the benefit of others and not just for their own personal gain; who inspire and motivate rather than intimidate and manipulate; who live with people to know their problems and live with God in order to solve them; and who follow a moral compass that points in the right direction regardless of the trends."

"I have learned to imagine an invisible sign around each person's neck that says, 'Make me feel important!' I respond to it immediately, and I never cease to be amazed at how positively people react. If I were to teach a first-year management course, I would instruct every student to wear a make-me-feel-important sign for the entire semester. By the end of the term and for the rest of their lives, they'd imagine seeing the same sign hanging from the neck of everyone they met. What wonderful relationships they would build with their spouses, friends, co-workers and customers!"

"Our Company was begun with only one objective ... that of giving women the chance to succeed, an opportunity that simply did not exist in the early '60s. I just couldn't believe that a woman's brain was worth fifty cents on the dollar. With all my heart, I wanted to change that."